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Email Relay Reconfiguration that’s Impacting PACE Utilities

This entry was posted by on Friday, 27 August, 2021 at

Dear PACE Users,

We are reaching out to inform you that on Monday, August 30, PACE will begin reconfiguring it’s utilities that send out messages to users, which will result in a change in an email address that’s listed in the “from” address to the following one, no-reply@pace.gatech.edu. These changes are required in order for us to be compliant with email notification requirements by the Institute. We want to bring this to your attention so that you are aware of the new email address that you will be receiving messages from PACE.

What’s happening and what we are doing: PACE will be making changes to utilities that send out messages to users, which will result in a change in an email address that’s listed in the “from” address. PACE will begin updating it’s utilities on Monday, August 30, that will continue through the coming weeks. More specifically, the following utilities will be reconfigured:

  • [Complete] Scheduler (all clusters): Emails from the scheduler with job status information will change from moabadmin@<scheduler>.pace.gatech.edu to being from no-reply@pace.gatech.edu.
  • PACE Support script (all clusters): Currently the pace-support script is disabled. The script will change how it sends information to the ticketing system to send it from no-reply@pace.gatech.edu and embed your email address to change the source of the ticket rather than sending as from you. This should be transparent to you the user. Previously it was sending the message to the ticket system as though it was sent from you to accomplish getting the source of the ticket identified properly.
  • [Complete] PI and Department CSR Monthly statements for Phoenix and Firebird clusters: These will change from having a pace-support@oit.gatech.edu from address to being from no-reply@pace.gatech.edu, with a reply-to of pace-support@oit.gatech.edu.
  • Security/system information (all clusters): Security violations and general system mail will be redirected to be from no-reply@pace.gatech.edu. This will include mail sent using the mail commands. System mail will be redirected to your email account as identified in GT systems. This may result in you getting mail messages that were previously left on system in an undeliverable state.
  • Head node violation messages (all clusters): The from for these messages will change from pace-support@oit.gatech.edu to being from no-reply@pace.gatech.edu and the reply-to being set to pace-support@oit.gatech.edu.
  • Scratch storage deleter messages (Phoenix & Hive): The from for these messages will change from pace-support@oit.gatech.edu to being from no-reply@pace.gatech.edu and the reply-to being set to pace-support@oit.gatech.edu.
  • Reconfigure PACE servers to send via GT outgoing mail servers (all clusters): This will increase the likelihood of email messages being delivered and also not being identified as spam. This should be transparent to you, but adds email headers for signatures and changes the server that will deliver the email.

How does this impact me: All messages that you receive from PACE utilities will be addressed from no-reply@pace.gatech.edu. If you have created email rules for your inbox for prior messages coming from PACE, please do update them accordingly with this new address, no-reply@pace.gatech.edu

What we will continue to do: In the coming weeks, PACE will work in implementing the changes listed above. You may check the status of each of the changes on this blog post.

If you have any questions or concerns, please direct them to pace-support@oit.gatech.edu

Best,

The PACE Team

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