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[RESOLVED] Phoenix Scheduler is Down

This entry was posted by on Thursday, 13 May, 2021 at

Update (5/13 2:00pm): We are happy to report that the Phoenix Scheduler is now online and accepting jobs.

We are sorry for the inconvenience this has caused and please let us know if you continue to observe any problems (
At around 10:30am this morning, we restarted the Phoenix scheduler to apply a new license file. The scheduler is having trouble coming back online and we are actively troubleshooting this issue. So far we know the issue is unrelated to the license, rather some left over job files may be causing the issue. We are working on reviving the scheduler as soon as possible.

This issue doesn’t impact any running jobs, or those submitted before the incident. Only new job submissions will fail with an error.

We’ll update this post ( and send a follow up message once the issue is resolved.

Thank you for your patience and sorry for this inconvenience.



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