GT Home : : Campus Maps : : GT Directory

Author Archive

[RESOLVED] Phoenix Scheduler is Down

Posted by on Thursday, 13 May, 2021

Update (5/13 2:00pm): We are happy to report that the Phoenix Scheduler is now online and accepting jobs.

We are sorry for the inconvenience this has caused and please let us know if you continue to observe any problems (
At around 10:30am this morning, we restarted the Phoenix scheduler to apply a new license file. The scheduler is having trouble coming back online and we are actively troubleshooting this issue. So far we know the issue is unrelated to the license, rather some left over job files may be causing the issue. We are working on reviving the scheduler as soon as possible.

This issue doesn’t impact any running jobs, or those submitted before the incident. Only new job submissions will fail with an error.

We’ll update this post ( and send a follow up message once the issue is resolved.

Thank you for your patience and sorry for this inconvenience.



[RESOLVED] Intermittent unavailability of Phoenix login nodes

Posted by on Wednesday, 2 December, 2020
Phoenix login nodes 1, 2 and 4 became unavailable today for short periods of time. We identified the issue as excessive user activity and rebooted the nodes, which are now available. We will reach out to the relevant users to prevent this from happening again.

PACE Procurement Timeline Adjustments

Posted by on Friday, 29 March, 2019

PACE Staff have completed our move to the CODA building and are settling in. We’ve also added a couple of new faces to the team, announcements will be forthcoming shortly.

As the year-end purchasing deadlines approach, we wanted to update the community on some changes to our procurement calendar. We’re doing our best to advocate for the research community and navigate some tough realities. We’ve nearly exhausted our space in the Rich Computer Center, and are very limited in our ability to deploy new equipment in that space. The CODA datacenter will be our new home (more on that below) but is not quite ready yet.

As such, we have cancelled the previously planned FY19-Phase3 and will need to shift some dates for our last order in FY19, FY19-Phase4. This shift results in FY19-Phase4 and FY20-Phase1 essentially being deployed concurrently around October of 2019. For this reason, we strongly encourage faculty to participate in FY20-Phase1 and reserve FY19-Phase4 for those who need to use funds expiring in FY19.

We will also adjust configurations and pricing for FY19-Phase4 and FY20-Phase1 based on upcoming processing technology and market conditions once that pricing is available to the public.

Finally, planning is in progress for PACE to migrate existing research cyberinfrastructure from the Rich data center to CODA, and all efforts will be made to minimize disruption to research efforts during this move. The execution phase will not begin until at least October 2019.

To view the published schedule online or for more information, visit or email

Best Regards,

-PACE Team

PACE clusters ready for research

Posted by on Saturday, 16 February, 2019
Our February 2019 maintenance ( is complete on schedule. We have brought compute nodes online and released previously submitted jobs. Login nodes are accessible and your data are available. As usual, there are a small number of straggling nodes we will address over the coming days.
Please let us know any problems you may notice:

* (COMPLETE) Vendor will replace defective components on groups of servers

* (COMPLETE) Ethernet network reconfiguration

* (COMPLETE) GPFS / DDN enclosure reset

* (COMPLETE) NAS maintenance and reconfiguration

• (COMPLETE) PACE VMWare reconfiguration to remove out of support hosts

* (COMPLETE) Migration of Megatron cluster to RHEL7

PACE quarterly maintenance – (Feb 15-16, 2019)

Posted by on Friday, 18 January, 2019

[Update – 02/11/2019] Our updated quarterly scheduled maintenance task list will include the following:


  • (no user action needed) Vendor will replace defective components on groups of servers


  • (no user action needed) Ethernet network reconfiguration


  • (no user action needed) GPFS / DDN enclosure reset
  • (no user action needed) NAS maintenance and reconfiguration


  • (no user action needed) PACE VMWare reconfiguration to remove out of support hosts


[Original Post – 01/18/2019] We are preparing for a short maintenance day on February 15, 2019. Unlike our regular schedule, which starts on Thursdays and takes three days, this maintenance will start on a Friday and take only two days.

As usual, jobs with long walltimes will be held by the scheduler to ensure that no active jobs will be running when systems are powered off. These jobs will be released as soon as the maintenance activities are complete.

In general, we’ll perform maintenance on the GPFS storage, migrate some Virtual Machines to new servers, perform hardware changes on one of the clusters, and finalize the migration of “/usr/local”, which is network attached mount point on all machines, to a more reliable storage pool.

While we are still working on finalizing the task list and details, none of these tasks are expected to require any user actions.

We’ll update this post as we have more details.



Changes to mount points (no user impact expected)

Posted by on Thursday, 3 January, 2019

The investigation results that followed the system failures that temporarily rendered the scientific repository unresponsive ( will require some additional maintenance. To facilitate this maintenance, we will make a change to the mount point for /usr/local, which is network mounted and identical on all compute nodes.

Our tests indicate that this swap can be performed live, without impacting running jobs. It’s also completely transparent to users; you don’t need to change or do anything as a result.

In the unlikely event of job crashes that you suspect are caused by this operation, please contact and we’ll be happy to assist.

Thank you,

[Resolved] Wide spread problems impacting all PACE machines

Posted by on Tuesday, 11 December, 2018

Update (12/21, 10:15am): A correction: The problems have started this morning around 8:15am, not yesterday evening as previously communicated. The systems were back online at 8:45am.

Update (12/21, 9:15am): There has been another incident started last night, causing the same symptoms (hanging and unavailability of scientific repository). OIT storage engineers reverted the services on the redundant system (high availability pair) and the storage is available again. We continue to work on investigating the root cause of recurring failures experienced since the past several weeks.

Update (12/12, 6:30pm): The services are successfully migrated to the high availability pair and the filesystems are once again accessible. We’ll continue to monitor the systems and take a close look into the errant components. It’s still a possibility that some of these problems may recur, but we’ll be ready to address them should they happen.

Update (12/12, 5:30pm): Unfortunately the problems seem to be coming back. We continue to work on this. Thank you for your patience.

Update (12/12, 11:30am): We identified the root cause as a configuration conflict between two devices and resolved the problem. All systems are back online and available for jobs.

Update (12/12, 10:00am): Our battle with the storage system continues. This filesystem is designed as a high availability service with redundancy components to prevent such situations, but unfortunately the second system failed to take over successfully. We are investigating the possibility of network being the culprit. We continue to work rigorously to bring the systems back online ASAP.

Update (12/11, 9:00pm): Continued problems, we are working on it with support from related OIT units. 

Update (12/11, 7:30pm): We mitigated the issue, but the intermittent problems may continue to recur until the root cause is addressed. We continue to work on it.

Original message:

Dear PACE Users,

At around 3:45pm on Dec 11  the fileserver that serves the shared “/usr/local” on all PACE machines started experiencing problems. This issue causes several wide-spread problems including:

  • Unavailability of the PACE repository (which is in “/usr/local/pacerepov1”)
  • Crashing of newly started jobs that run applications in the PACE repository
  • New logins will hang

Running applications that have their executables cached in memory may continue to run without problems, but it’s very difficult to tell exactly how different applications will be impacted.

We are working to resolve these problems ASAP and will keep you updated on this post.





[RESOLVED] Temporary unavailability of home directories

Posted by on Wednesday, 19 September, 2018

At around 6:10pm on Sep 19, 2018 the storage servers that export PACE home directories and the software repository experienced a problem. We have identified and resolved the issue within 15 min after the event.

This problem caused temporary unavailability of home directories and applications. The symptoms include hanging commands, codes and login attempts.

We believe most jobs have resumed operation after the issue is resolved, but we can’t be sure. Please check your jobs to identify if there are any crashed jobs and report any problems you may notice to



Testflight queue transition and unavailability

Posted by on Wednesday, 12 September, 2018

As you know, the testflight queue includes nodes that are reserved for testing the systems/services that are planned to be deployed in the future.

As a part of our preparations to transition to the next OS (RHEL7) we will offline this queue, swap its nodes with newly purchased nodes (that better represent the modern systems currently in use), and finally deploy the RHEL7 on these new nodes.

Once these preparations are complete, we’ll reach out to you and ask you to test your codes. Until then, testflight will not be available and submissions will be declined.

There are currently some jobs running on this queue. We’ll wait until the current jobs complete instead of killing them, but we would like to once again emphasize that the use of testflight for production is against policy. This queue should only be used for testing purposes.

Please let us know if you have any questions.

[Resolved] File locking issues causing hanging in codes and login troubles

Posted by on Thursday, 6 September, 2018

If you have been observing mysteriously hanging codes, or trouble logging in on headnodes, please read on!

We started receiving reports for hanging processes, mostly for GPU codes. In addition, users who are using tcsh/csh shell as default had difficulties logging into nodes.

Upon further investigation, we found that a storage problem was affecting file locking mechanism on home directories (where most applications keep the configuration files, regardless of where they run).

This problem was very subtle, as it was impacting only a small number of processes and data operations appeared to be working well otherwise.

We have addressed this issue this morning (9/6, 10am) and you should no longer see hanging codes. Please report any ongoing issues to