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Archive for June, 2017

Storage (GPFS) and datacenter problems resolved

Posted by on Monday, 19 June, 2017

All nodes and GPFS filesystem issues affected from the power failure should be resolved as of late Friday evening (June 16) . If you are still experiencing problems, please let us know at pace-support@oit.gatech.edu.

PACE is experiencing storage (GPFS) problems

Posted by on Friday, 16 June, 2017

We are experiencing intermittent problems with the GPFS storage system that hosts most of the project directories.

We are working with the vendor to investigate the ongoing issues. At this moment we don’t know whether they are related to yesterday’s power/cooling failures or not, but we will update the PACE community as we find out more.

This issue has potential impact on running jobs and we are sorry for this inconvenience.

PACE datacenter experienced a power/cooling failure

Posted by on Friday, 16 June, 2017
What happened: We had a brief power failure in our datacenter, which took out cooling in racks running chilled water. This impacted about 160 nodes from various queues, with potential impact on running jobs.
Current Situation: Some cooling has been restored, however we had to issue a shut down to a couple of the highest temperature racks that were not cooling down (p41, k30, h43, c29, c42). We are keeping a close eye on the remaining racks that were in the risk area in coordination with the Operations team as they continue to monitor temperatures in these racks.
We will start bringing the down nodes online once the cooling issue is fully resolved.
What can you do: Please resubmit failed jobs (if any) if you were using any of the queues listed below. As always, contact pace-support@oit.gatech.edu for any kind of assistance you may need.
Thank you for your patience and sorry for the inconvenience.

Impacted Queues:

—————————
apurimac-6
apurimacforce-6
atlas-6
atlas-debug
b5force-6
biobot
biobotforce-6
bioforce-6
breakfix
cee
ceeforce
chemprot
chowforce-6
cnsforce-6
critcel
critcel-burnup
critcelforce-6
critcel-prv
cygnus
cygnus-6
cygnus64-6
cygnusforce-6
cygnus-hp
davenprtforce-6
dimerforce-6
ece
eceforce-6
enveomics-6
faceoff
faceoffforce-6
force-6
ggate-6
granulous
gryphon
gryphon-debug
gryphon-prio
gryphon-tmp
hygeneforce-6
isabella-prv
isblforce-6
iw-shared-6
martini
mathforce-6
mayorlab_force-6
mday-test
medprint-6
medprintfrc-6
megatron
megatronforce-6
microcluster
micro-largedata
monkeys_gpu
mps
njordforce-6
optimusforce-6
prometforce-6
prometheus
radiance
rombergforce
semap-6
skadi
sonarforce-6
spartacusfrc-6
threshold-6
try-6
uranus-6

Large Scale Problem

Posted by on Wednesday, 7 June, 2017

Update (6/7/2017, 1:20pm): The network issues are now addressed and systems are back in normal operation.Please check your jobs and resubmit failed jobs as needed. If you continue to experience any problems, or need our assistance for anything else, please contact us at pace-support@oit.gatech.edu. We are sorry for this inconvenience and thank you once again for your patience.

Original message: We are experiencing a large scale network problem impacting multiple storage servers and software repository with a potential impact on running jobs. We are currently actively working to get it resolved and will provide updates as much as possible. We appreciate your patience and understanding, and are committed to resolving the issue as soon as we possibly can.